Returns & Exchanges
At Lorena Canals, we want you to be completely satisfied with your home decor; if your washable rug or accessory isn't perfect, you can return it within 30 days of delivery.
Initiate Your Return
Visit our online return portal and enter your order number and email address to select the items you wish to send back.
Prepare the Package
Place the items in their original packaging, ensuring all labels and tags are attached and the product is in its original, unused condition.
Label and Ship
Download and print the prepaid shipping label provided through the portal, attach it to your parcel, and drop it off at the designated carrier location.
Receive Your Refund
Once our warehouse inspects the returned items, we will process your refund to the original payment method within 7 to 10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing